Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") explains how jajili ("we", "us", "our", "Company"), a PAGCOR-licensed online gaming operator in the Republic of the Philippines, collects, uses, discloses, stores, and protects the personal information of users ("you", "your", "Player") who access or use our website at jajili.cam, mobile applications, and related services (collectively, the "Services").

jajili is committed to protecting your privacy and complying with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its implementing rules and regulations, National Privacy Commission circulars, PAGCOR data protection requirements, and other applicable privacy laws and regulations in the Philippines. This Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy.

By creating a jajili account, accessing our Website, or using our Services, you acknowledge that you have read, understood, and consent to the collection, use, disclosure, and processing of your personal information as described in this Privacy Policy. If you do not agree with this Policy, you must immediately cease using all jajili Services.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a jajili account or use our Services, you voluntarily provide personal information including but not limited to:

• Registration Information: Full legal name, date of birth, gender, nationality, email address, mobile phone number, residential address (street, barangay, city/municipality, province), and account credentials (username and password).
• Verification Documents: Government-issued identification documents such as Philippine passport, driver's license, UMID, postal ID, or similar documents containing your photograph, full name, date of birth, and ID number. We also collect proof of address documents such as utility bills, bank statements, or government correspondence showing your name and current residential address.
• Financial Information: Payment method details including GCash mobile number, PayMaya account information, bank account numbers (BPI, BDO, Metrobank, UnionBank, or other Philippine banks), and transaction records related to deposits and withdrawals.
• Communications: Information contained in correspondence when you contact jajili customer support via email, live chat, phone, or other communication channels, including the content of your messages, inquiries, complaints, and our responses.
• Survey and Feedback: Responses to surveys, questionnaires, promotional offers, feedback forms, or other voluntary information you choose to provide.

2.2 Information Collected Automatically

When you access or use jajili Services, certain information is automatically collected through cookies, web beacons, and similar tracking technologies:

• Device Information: Type of device (desktop, mobile, tablet), operating system (Windows, macOS, iOS, Android), browser type and version, device identifiers (IMEI, MAC address, advertising ID), screen resolution, and hardware model.
• Usage Data: Pages visited, features accessed, games played, time spent on each page or game, clickstream data, search queries, referring URLs, and navigation patterns within the jajili platform.
• Location Information: IP address, approximate geographic location (city, region, country) derived from IP address, and precise geolocation data if you grant location permissions on mobile devices.
• Gaming Activity: Comprehensive records of all bets placed, games played, deposit and withdrawal transactions, bonus claims, loyalty points earned, session durations, win/loss statistics, and gameplay patterns.
• Technical Data: Browser language settings, time zone, network connection type (WiFi, mobile data), internet service provider, and error logs or crash reports.

2.3 Information from Third Parties

jajili may receive information about you from third-party sources including:

• Payment processors (GCash, PayMaya, banks) providing transaction verification and fraud prevention data.
• Identity verification services confirming the authenticity of submitted documents and detecting fraudulent identity information.
• Game providers supplying gameplay data, win/loss records, and technical performance metrics.
• Marketing partners and affiliates if you accessed jajili through their referral links or promotional campaigns.
• Social media platforms if you connect your jajili account with social media accounts (when such functionality is available).
• Credit reference agencies and fraud prevention databases used to assess creditworthiness and detect financial crimes (where permitted by law).

3. How We Use Your Information

jajili processes your personal information for the following legitimate business purposes:

3.1 Account Management and Service Provision

• Creating, maintaining, and authenticating your jajili account.
• Processing deposits, withdrawals, and other financial transactions.
• Providing access to casino games, sports betting, and other gaming products.
• Managing your account balance, bonus credits, and loyalty points.
• Responding to customer support inquiries and resolving disputes.
• Sending account-related notifications including transaction confirmations, balance updates, and security alerts.

3.2 Legal and Regulatory Compliance

• Verifying your identity and age to ensure compliance with the 21+ age requirement mandated by PAGCOR regulations.
• Conducting Know Your Customer (KYC) and Customer Due Diligence (CDD) procedures as required by Philippine Anti-Money Laundering Act (AMLA) and PAGCOR rules.
• Detecting and preventing fraud, money laundering, terrorist financing, and other illegal activities.
• Maintaining records for regulatory audits and investigations by PAGCOR, the National Privacy Commission, or other government authorities.
• Complying with legal obligations, court orders, subpoenas, or requests from law enforcement agencies.
• Enforcing our Terms and Conditions, responsible gaming policies, and other contractual agreements.

3.3 Security and Fraud Prevention

• Monitoring account activity for suspicious behavior, unauthorized access attempts, or violation of Terms.
• Implementing technical and organizational security measures to protect personal data from unauthorized access, disclosure, alteration, or destruction.
• Detecting multiple account creation, bonus abuse, collusion, or other forms of advantage play.
• Verifying payment method ownership and preventing chargebacks or payment fraud.

3.4 Marketing and Promotions

• Sending promotional emails, SMS messages, or push notifications about bonuses, special offers, tournaments, and new game releases (subject to your consent and communication preferences).
• Personalizing promotional content based on your gaming preferences, activity patterns, and demographic information.
• Conducting market research, surveys, and analysis to improve our Services and develop new products.
• Measuring the effectiveness of marketing campaigns and calculating return on advertising spend.

3.5 Service Improvement and Analytics

• Analyzing user behavior, gameplay patterns, and platform usage to identify trends and optimize user experience.
• Testing new features, games, and website designs to enhance functionality and performance.
• Troubleshooting technical issues, bugs, and system errors.
• Generating aggregated, anonymized statistics and reports for business intelligence purposes.

4. Information Sharing and Disclosure

jajili does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

4.1 Service Providers and Business Partners

We engage third-party service providers who process personal information on our behalf to perform essential business functions including payment processing (GCash, PayMaya, banks), identity verification services, customer support platforms, cloud hosting providers, email and SMS delivery services, game providers and software platforms, fraud detection and prevention services, and marketing and analytics tools. These service providers are contractually bound to process your information only as instructed by jajili and to maintain appropriate security measures.

4.2 Regulatory Authorities and Law Enforcement

jajili may disclose your personal information to PAGCOR for licensing compliance audits and regulatory investigations, the National Privacy Commission for data protection enforcement, the Anti-Money Laundering Council (AMLC) for financial crime investigations, Philippine National Police or National Bureau of Investigation when legally required, courts and tribunals pursuant to subpoenas or court orders, and other government agencies when disclosure is necessary to comply with legal obligations or protect public interest.

4.3 Corporate Transactions

In the event of a merger, acquisition, asset sale, reorganization, or bankruptcy involving jajili, your personal information may be transferred to the acquiring entity or successor organization, subject to the same privacy protections outlined in this Policy.

4.4 Consent-Based Sharing

With your explicit consent, we may share your information with affiliates, marketing partners, or third parties for purposes beyond those described in this Policy. You may withdraw consent at any time by contacting our Data Protection Officer.

5. Data Retention and Storage

jajili retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Account information and transaction records are retained for the duration of your active account plus a minimum of five (5) years following account closure, as required by PAGCOR and AMLA regulations.
• Financial Records: Deposit, withdrawal, and betting transaction records are maintained for at least ten (10) years to comply with tax laws and anti-money laundering requirements.
• Communications: Customer support correspondence is retained for three (3) years for quality assurance and dispute resolution purposes.
• Marketing Preferences: Consent records and opt-out requests are kept permanently to ensure compliance with your communication preferences.

Upon expiration of applicable retention periods, personal information is securely deleted or anonymized in accordance with data protection best practices.

6. Your Privacy Rights

Under the Philippine Data Privacy Act, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information jajili holds about you, including details about how we process your data.
• Right to Rectification: You may request correction of inaccurate, incomplete, or outdated personal information by updating your account details or contacting customer support.
• Right to Erasure: You may request deletion of your personal information when it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to Object: You may object to processing of your personal information for direct marketing purposes or based on legitimate interests, except where we have compelling legitimate grounds or legal obligations.
• Right to Data Portability: You may request your personal information in a structured, commonly used, and machine-readable format for transmission to another service provider.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Lodge a Complaint: You may file a complaint with the National Privacy Commission if you believe jajili has violated your privacy rights.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 11 of this Policy.

7. Security Measures

jajili implements industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include 256-bit SSL (Secure Socket Layer) encryption for all data transmission between your device and jajili servers, secure password hashing using bcrypt with salt, regular security audits and penetration testing by independent cybersecurity firms, multi-factor authentication options for account access, firewall protection and intrusion detection systems, employee training on data protection and confidentiality obligations, access controls limiting employee access to personal information on a need-to-know basis, and secure data centers with physical access restrictions and environmental controls.

Despite these measures, no system is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity occurring under your account.

8. Cookies and Tracking Technologies

jajili uses cookies, web beacons, pixels, and similar tracking technologies to enhance user experience, analyze platform performance, and deliver personalized content. Cookies are small text files stored on your device that enable us to recognize your browser, remember preferences, and track usage patterns. We use essential cookies required for core functionality such as authentication and security, performance cookies measuring website performance and identifying technical issues, functional cookies remembering preferences like language settings and display options, and analytics cookies collecting aggregated data about user behavior for service improvement.

You can control cookie preferences through your browser settings by accepting all cookies, rejecting all cookies, or receiving notifications before cookies are stored. Note that disabling certain cookies may limit functionality and prevent access to certain features of jajili Services.

9. International Data Transfers

jajili primarily stores and processes personal information within the Philippines. However, some of our service providers may be located outside the Philippines, which may result in international data transfers. When transferring personal information internationally, we ensure adequate protection through contractual safeguards such as Standard Contractual Clauses approved by the National Privacy Commission, verification that recipient countries provide adequate data protection levels, and implementation of technical security measures for data in transit and at rest.

10. Children's Privacy

jajili Services are intended exclusively for individuals aged 21 years and older, as required by PAGCOR regulations and Philippine gambling laws. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that a user is underage, we will immediately suspend the account, cease processing personal information, and delete all collected data in accordance with applicable laws. Parents or guardians who believe their child has provided personal information to jajili should contact us immediately for account removal.

11. Changes to This Privacy Policy

jajili reserves the right to modify, update, or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or business operations. Material changes will be communicated through prominent notices on the jajili Website, email notifications to registered users, or in-app notifications on mobile applications. The "Last Revised" date at the top of this Policy indicates when changes were last made. Your continued use of jajili Services following any modifications constitutes acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.

12. Contact Information and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or jajili's data processing practices, please contact our Data Protection Officer: